Always on watch.
Stand easy. We've got the watch.
Dedicated IT support and help desk for startups and small and medium-sized businesses, with optional cloud operations. We square away the routine and tell you when something needs attention.
Plans from NZ$500 per month, plus setup. Optional CloudOps from NZ$1,000 per month.
IT support without building a full in-house team
Agent Desk is built for startups and small and medium-sized businesses that need reliable IT support and a dedicated help desk, with cloud operations available as an add-on.
Your dedicated desk handles day-to-day support requests. AI agents dedicated to your organisation investigate issues using your business knowledge and tools, while a named human operator stays in control of anything that changes systems or data.
What each customer gets
- A service desk dedicated to your organisation
- Optional CloudOps for AWS and Azure resource inventory, monitoring, operational alerts, and approved cloud operations
- AI agents dedicated to your organisation that investigate and draft from your knowledge
- Human approval before actions that change systems or data
- Your people raise tickets on your own desk
How Agent Desk works
Your people raise a request in the way that suits the moment: through the agent on their PC, by voice, by email, or on the web portal. Each of those paths is dedicated to your organisation.
Create a ticket on your own dedicated desk from the agent on a PC, a voice call, an email, or the web portal.
The agents dedicated to your organisation recognise who they are talking to. They use your knowledge, earlier conversations, and resolutions already saved on your desk, then investigate with the tools you have allowed. They find the problem, explain what is happening, and fix what they can.
If a change to a config, system, or data is needed, a designated approver from your team reviews and approves before any system-changing action. The approver can also reject the request and ask for more information.
The reply goes back the way the request came in. The conversation and the resolution stay on your desk, so the next time that person gets in touch, the agent already has the history.
Your people's history stays on your desk. The agent gets more useful as your own desk builds up conversations and saved resolutions.
Agents dedicated to your organisation dig into your knowledge and tools. Approve stays with your named human operator.
Stack work, governed
Agents investigate and prepare changes. Nothing system-changing ships without human approve.
Your desk, your knowledge
Investigation stays inside your allowed tools and the knowledge on your dedicated desk.
Built for startups and growing businesses
Ideal for startups and small and medium-sized businesses in New Zealand and Australia with no internal IT team, or a small team that needs more support and operational capacity.
Your help desk and business knowledge are dedicated to your organisation, and CloudOps can be added when your cloud work needs it.
Plans that grow with your team
Choose a tier by the number of people who can contact your desk, from Fireteam for up to 5 people to Unit for 500 and more. Every plan gives your organisation a dedicated service desk, knowledge environment, connected-device and service inventory, monitoring, dedicated AI agents, and human approval controls.
View pricingPut your IT in good order
Tell us about your team, support workload, and cloud environment. We will help you choose the right starting point.
Talk to us