Support tickets handled by AI workers, with a human still in charge
Agent Desk is a SaaS helpdesk license. Tickets and a knowledge base land in the desk. Vendor-owned AI workers investigate and draft. A human approves before system-changing actions. Ticket submitters use the helpdesk only.
Design-partner conversations with Edge & Embers. List pricing below is subject to change.
A desk built for ticket work that needs stack knowledge and a named approver
Lean cloud and platform teams, and MSP-like ops in Australia and New Zealand, already run support through a ticket queue. Those tickets often need investigation against stack knowledge, a drafted reply, and a clear human step before anything that changes systems or data.
Agent Desk puts that work in one helpdesk license. Vendor-owned AI workers investigate and draft from your allowed knowledge and tools. Your named operator approves before system-changing actions. Submitters stay on the helpdesk. Knowledge and data stay isolated per customer.
What you get with the Line 1 license
- Support tickets in a multi-tenant helpdesk
- Knowledge and data kept isolated per customer
- Vendor-owned AI workers that investigate and draft replies from your stack knowledge base
- Human approval before actions that change systems or data
- Ticket submitters on the helpdesk only
Cursor and Grok Bot seats stay with Edge & Embers for the workers.
Cloud ops is available as a license uplift for governed AWS changes, about NZ$318 per month (~USD 199).
How Agent Desk works
A support ticket arrives in the helpdesk.
A vendor-owned AI worker investigates using your allowed knowledge and tools.
An operator reviews and approves before any system-changing action.
The reply goes back on the ticket. Knowledge stays with that customer.
Operators work in the helpdesk plus an approve view. Workers sit on seats Edge & Embers owns. Your submitters stay on the helpdesk.
Vendor-owned AI workers dig into stack context. Approve stays with your named human operator.
Stack work, governed
Workers investigate and prepare changes. Nothing system-changing ships without human approve.
Same worker, your knowledge
Investigation stays inside your allowed tools and per-customer knowledge isolation.
Who Agent Desk is for
Lean cloud and platform teams, and MSP-like ops, in Australia and New Zealand who already run support through a ticket queue, and who can name an operator for approve duties on system-changing actions.
Managed operators who want multi-tenant isolation can add cloud ops later as a license uplift.
Agent Desk is in concept and design-partner stage. We are looking for one or two partners who want to shape Line 1: helpdesk tickets, stack knowledge base, governed propose-and-approve, and per-tenant isolation.
List pricing
List pricing. Subject to change.
NZD primary on this site. Guide about 1.6 NZD per USD. Quiet USD equivalents in fine print.
Bronze
NZ$398 / mo
1 worker seat
~USD 249
Silver
NZ$958 / mo
3 worker seats
~USD 599
Gold
NZ$1,598 / mo
5 worker seats
~USD 999
Design-partner entry is Bronze at NZ$398 per month (~USD 249). One vendor-owned AI worker seat. One tenant. Named operator for approvals. Weekly feedback call.
The Bronze fee covers access to the design-partner instance, onboarding help, and a direct line into product feedback.
Cloud ops available as a license uplift for governed AWS changes, about NZ$318 per month (~USD 199).
Talk with Edge & Embers
Email [email protected] with the subject line Agent Desk design partner to book a design-partner conversation.
Email [email protected]